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Terms & Conditions Policy

This website is owned and operated by Renao Excel. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors services to facilitate study abroad. By accessing or using the website for our services, you approve that you have read, understood, and agree to be bound by these Terms.

1. Requirements to create an account

In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. If minor, You may avail our services through an Adult (Parent/Guardian). You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

2. Terms offered to customers

When requesting a service, you agree that: (i) you are responsible for reading the full terms and conditions before making a commitment to avail it: (ii) you enter into a legally binding contract when you register for our services. The prices we charge for using our services are communicated to you at the time of registration. We reserve the right to change our prices at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged along with your payment.

3. Return and refund policy

All payments made for services availed are non-refundable. 

4. Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

5. Ownership of intellectual properties, Copyright and Logos

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

6. Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. 

7. Indemnification

You agree to indemnify and hold Renao Excel harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Renao Excel assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

9. Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

10. Promotional e-mails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

11. Preference of law and dispute preference

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of India , without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Gurgaon, India. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Terms & Conditions Policy for Virtual IELTS Courses

1. Bookings


Open courses: Please ensure that you have read, understood and accepted the conditions of booking before you submit a course booking. By placing a booking, you will be deemed to have read, understood and accepted these terms and conditions, therefore entering into a contract.

Booking a place for an IELTS program can be done in the following ways;


N.B. Please ensure that you/your delegate can commit to course date(s) selected and familiarize yourself with our Cancellation/Transfer policies in section 3.

When booking via our website, payment can be made through Razorpay via the payment link. Razorpay supports UPI, Credit Card, Netbanking and Rupay. The payment link will be sent to you by email/ SMS upon booking. Your booking is then classed as a confirmed booking and terms and conditions herein apply. Although your booking will be classed as confirmed, your place on the course selected will be provisional until payment has been received.

The booker is also responsible for ensuring that the delegate is aware of their booking and  they are able to attend and participate in the session (that they are available and have the required hardware and software to take part).


Making a course booking constitutes a binding contract according to our terms and conditions herein.


2. Payment

Full payment must be received within 48 hours of booking or before the course start date; whichever is soonest. If payment has not been received 24 hours before the course date, the booking will be deemed as cancelled.

Payment can be made by Razorpay or by account transfer


Renao Excel reserves the right to refuse course participation if payment has not been received 24 hours prior to the course date and our Cancellation Policy shall apply.

Late payments will incur a late payment charge of 10% and you may forfeit your place on the course.


3. Customer Cancellation / Transfer Policies

 3.2 Cancellation Policy

a) Virtual IELTS Programs


All payments made are non-refundable including No-Show situations

 3.3 Technical issues policy


It is the client's responsibility to ensure that the delegate(s) has suitable software, hardware and connectivity to join the session without issues. The trainer will allow time at the beginning of the session to talk delegates through the practical elements of using the virtual learning platform and delegates are encouraged to join the session ahead of the start time to ensure connectivity, sound and video are working correctly. 

Should a delegate be unable to continue with a session due to personal or technical capability issues, the virtual learning session will continue for other delegates and no refund will be provided. 

Should the IELTS trainer experience technical difficulties that seriously impact on the quality of the session for delegates, an alternative session will be arranged.


3.4 Substitution Policy


Only those delegates registered for the course will be permitted access. The access link and password should not be shared with other colleagues without confirming a substitution with Renao Excel in writing. Renao Excel reserves the right to refuse access to the virtual learning course to any unregistered/unconfirmed delegates.


a) Virtual IELTS Programs - a substitute can be provided up to 10 days before the course at no extra charge but must have the necessary pre-requisites in order to attend the course. Only 1 substitution can be made per booking. Details should be sent to the email address


5. Cancellation/Alterations to Course Contents, Dates, Fees or Trainer

Renao Excel reserves the right to alter or cancel courses without liability. We undertake to provide reasonable notice of any change or cancellation except in the case of an emergency. In the rare event of Renao Excel cancelling a course, and where an alternative cannot be provided, the booker will be entitled to a refund of fees paid to Renao Excel (or keep a course credit on their account), but shall not otherwise be entitled to compensation, costs or damages arising from such a cancellation or change. We will do our utmost to accommodate delegates on to a suitable alternative course/date.

Renao Excel reserves the right to provide a substitute trainer without notice. Renao Excel seeks to ensure that the course contents are continually reviewed and kept up to date. This may result in some alterations to the published contents. Renao Excel reserves the right to make amendments to published course contents without notice.

All fees are subject to change and can be altered at any time prior to booking.


6. Course materials

Course materials provided before, during or after the virtual learning session remain the intellectual property of Renao Excel and are copyrighted. Materials are not to be reprinted, adapted, reused or shared without express permission of Renao Excel.


7. Special Offers and Discounts

Only one Special Offer or Discount can be used per course. Discounts and Special Offers are at the discretion of Renao Excel and can be withdrawn at any time.


Contacting us

Please contact us through the contacts form if you have any questions for us.

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